FAQ

1. What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal. Your payment information is securely processed through encrypted systems to ensure your safety.

2. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States. There are no surprise fees at checkout.

3. How long will it take to receive my order?
Orders typically ship within 1-2 business days. Standard shipping usually takes 7-15 business days. You will receive a tracking number once your order has shipped, so you can monitor the delivery progress.

4. Can I return my purchase?
Yes! We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days from the delivery date for a full refund, provided the item is unused and in its original packaging. Please review our Return & Refund Policy for more details.

5. Do you offer a warranty on your products?
Yes, all of our products come with a 3-year warranty from the date of purchase. The warranty covers defects in materials and craftsmanship under normal use. For more details, visit our Warranty Policy page.

6. How do I contact customer support?
If you need assistance, you can reach us by email at support@lumehouselighting.com or by phone at 326-230-1581. Our customer service team is here to help with any questions or concerns you may have.

7. Can I modify or cancel my order?
We process orders quickly, so changes and cancellations must be made within 24 hours of placing the order. If you need to modify or cancel your order, please contact us immediately, and we will do our best to assist you.

8. Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time, but we are working on expanding our shipping options for the future.

9. Where are your products made?
Our lighting fixtures are designed and handcrafted by skilled artisans. We work with a select group of highly experienced craftsmen who use the finest materials to create each piece with care and attention to detail.

10. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment directly through the carrier's website (USPS, UPS, FedEx, etc.).