Warranty Policy

At LumeHouse Lighting, we are committed to providing high-quality products that stand the test of time. All of our products are backed by a comprehensive warranty to ensure your peace of mind. Please review our warranty details below:

1. Warranty Coverage

  • Warranty Period: All products purchased from LumeHouse Lighting are covered by a 3-year warranty from the original purchase date.
  • Coverage: The warranty covers defects in materials and craftsmanship under normal use.
  • Eligible Products: The warranty applies to all products purchased directly from our website, www.lumehouselighting.com.

2. What is Covered

The warranty covers the following:

  • Manufacturing defects in materials or workmanship.
  • Malfunctions that occur under normal use within the warranty period.
  • Functional defects that affect the usability of the product.

3. What is Not Covered

The warranty does not cover:

  • Damage due to misuse, accidents, improper installation, or unauthorized modifications.
  • Normal wear and tear, including fading, scratching, or discoloration due to exposure to sunlight or other environmental factors.
  • Damage caused by water, fire, or other external sources.
  • Repairs performed by anyone other than authorized repair centers.

4. How to File a Warranty Claim

If you believe your product is covered under our warranty, please follow these steps:

      Contact Us:

  1. Order number and purchase date.
  2. Description of the issue you're experiencing.
  3. Photographs or a video of the product, showing the defect or problem.
  • Warranty Evaluation:
  1. Our team will review your claim and determine if the issue is covered under warranty.
  2. We may ask for additional details or clarification to better understand the nature of the problem.
  • Repair/Replacement Process:
  1. If your claim is approved, we will provide instructions on how to return the product (if necessary) for repair or replacement.
  2. We will cover all shipping costs for returns related to warranty claims.

5. Repair or Replacement

  • Repair: If the product is repairable, we will arrange for the repair at no additional cost to you.
  • Replacement: If the product cannot be repaired, we will provide a replacement of the same or similar product, depending on availability.

Please note: The warranty does not cover costs associated with the removal, installation, or reinstallation of the product.

6. Warranty Process Timeframe

  • Response Time: Once your warranty claim is submitted, we aim to respond within 3-5 business days.
  • Repair or Replacement: The time required for repair or replacement may vary depending on the product and issue. We will keep you updated throughout the process and provide an estimated completion time.

7. Warranty Limitations

  • Non-transferable: The warranty is only valid for the original purchaser and is not transferable to a second-hand owner.
  • Geographical Limitations: This warranty applies only to products purchased and used within the United States. We do not offer warranty coverage for products purchased outside the U.S.

8. Contact Us

For warranty claims or questions, please contact our customer support team at:

LumeHouse Lighting
Email: support@lumehouselighting.com
Phone: 326-230-1581

We are here to assist you and ensure your experience with our products is seamless and satisfactory.