Refund policy

At LumeHouse Lighting, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and hassle-free refund policy. Please read the details below:

Refund Eligibility:

  • To be eligible for a refund, the item must be returned within 30 days from the date of delivery.
  • Items must be in their original, unused condition with all original packaging and labels intact.
  • To start a refund request, please contact our customer service team at support@lumehouselighting.com, providing your order number and the reason for the return.

Refund Process:

  • Request a Refund:
  1. Contact us within 30 days of receiving your order to initiate a refund request.
  2. We may ask you to provide photos of the product to verify its condition, especially if the product is defective or damaged.
  • Return the Product:
  1. If your refund request is approved, we will provide instructions for returning the item.
  2. You are responsible for return shipping costs unless the product is defective or damaged in transit.
  3. Please note that the original shipping charges are non-refundable, unless the return is due to an error on our part.
  • Processing the Refund:
  1. Once the returned product is received and inspected, we will process your refund.
  2. Refunds are typically issued within 5-7 business days of receiving the returned item.
  3. The refund will be credited to your original payment method. If you paid via credit card, the refund will appear on your statement within the next billing cycle.

Non-Refundable Items:

  • Certain items are non-returnable and non-refundable, including but not limited to:
  1. Customized or personalized products.
  2. Items marked as final sale or clearance.
  3. Products that have been used or damaged by the customer.

Exchanges:

  • We currently do not offer exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
  • The refund process will follow the same guidelines mentioned above.

Defective or Damaged Products:

  • If you receive a defective or damaged product, we apologize for the inconvenience. Please contact us immediately at support@lumehouselighting.com and provide:
  1. Your order number.
  2. Photos of the damaged or defective product.
  3. A brief description of the issue.
  • We will promptly issue a full refund or send you a replacement, depending on your preference.

Late or Missing Refunds:

  • If you haven’t received your refund yet, please first check your bank account and contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at support@lumehouselighting.com so we can assist you further.