Terms of service
Welcome to LumeHouse Lighting! By using our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully.
1. Introduction
These Terms and Conditions govern the use of our website www.lumehouselighting.com (the "Site") and the sale of products through the Site. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Site or purchase from us.
2. Product Information
We strive to ensure that the information displayed on our Site is accurate and complete, but we do not guarantee that all product descriptions, prices, or images are free from errors. If a product is mistakenly priced, we reserve the right to cancel or refuse the order.
All products on our Site are subject to availability, and we reserve the right to limit quantities, refuse or cancel orders, or discontinue any product at our discretion.
3. Order Acceptance and Pricing
Once an order is placed on our Site, we will send an email confirming receipt of your order. This email is an acknowledgment and does not constitute acceptance of your order. We reserve the right to accept or decline orders for any reason.
Prices for products and shipping are subject to change without notice. If there are changes in the price of the product or shipping fees after an order has been placed, you will be notified before your order is processed.
4. Shipping and Delivery
Our Shipping Policy outlines the terms and conditions related to the delivery of products purchased on our Site. You can review the Shipping Policy here.
Please note that delivery times may vary depending on the shipping method selected and the destination. While we aim to meet our delivery times, delays can occur due to factors such as weather, high shipping volume, or other circumstances beyond our control.
5. Payment
We accept various forms of payment, including credit/debit cards, PayPal, and other payment methods as specified on the checkout page. By providing payment information, you authorize us to charge the total amount for your order, including any applicable taxes and shipping fees.
6. Return & Refund Policy
Our Return & Refund Policy outlines the process for returning products and receiving refunds. You can review the full policy here.
In case of a defective or damaged product, we will offer a replacement or a full refund according to the guidelines in the Return & Refund Policy.
7. Warranty
We provide a 3-year warranty on all of our products, as outlined in the Warranty Policy. The warranty covers manufacturing defects and craftsmanship issues. You can review the full warranty details here.
8. User Accounts
You may be required to create an account to place orders on our Site. You agree to provide accurate and complete information when creating an account and to update your account information as needed. You are responsible for keeping your account information confidential, and you agree to notify us immediately of any unauthorized use of your account.
9. Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Site, you agree to the terms of our Privacy Policy. You can review the full Privacy Policy here .
10. Prohibited Uses
You agree not to use our Site for any unlawful or prohibited activities, including but not limited to:
- Engaging in fraudulent activity.
- Distributing malware or other harmful software.
- Violating the intellectual property rights of others.
- Harassing, abusing, or threatening other users.
We reserve the right to suspend or terminate your access to the Site if we determine that you have violated any of these terms.