Shipping policy

Shipping Policy

At LumeHouse Lighting, we are committed to delivering your orders as quickly and efficiently as possible. Please review the following shipping details:

Processing Time:

  • All orders are processed within 1-2 business days after the order is placed.
  • If your order is placed on a weekend or holiday, it will be processed the next business day.

Shipping Timeframe:

  • Standard shipping takes approximately 7-15 business days.
  • While we strive to meet these timeframes, please note that shipping times may vary due to factors such as demand, weather, or shipping delays.
  • For more urgent delivery needs, please contact us directly, and we will do our best to accommodate your request.

Shipping Charges:

  • We offer free standard shipping on all orders within the United States.
  • No hidden fees at checkout – the price you see is the price you pay.

Shipping Methods:

  • We use reliable, trusted carriers such as UPS, USPS, and FedEx to ensure that your items are delivered safely and on time.
  • Once your order is shipped, you will receive an email with a tracking number so you can monitor your shipment in real time.

Shipping Locations:

  • We currently only ship to addresses within the United States.
  • We do not currently offer international shipping.
  • Please ensure your shipping address is correct when placing an order, as we are unable to make changes once the order is processed.

Order Tracking:

  • After your order is shipped, you will receive an email notification containing your tracking number.
  • You can use this tracking number to track your shipment directly through the carrier’s website.
  • If you have any questions or concerns regarding your shipment, please feel free to reach out to our customer service team at support@lumehouselighting.com

Delayed Shipments:

  • While we aim to provide fast and reliable shipping, sometimes delays can occur due to factors beyond our control, such as weather conditions, high shipping volume during peak times (e.g., holidays), or carrier issues.
  • In case of a delay, we will notify you promptly with updated shipping information.

Damaged Items:

  • We take great care in packaging our products to ensure they arrive safely. However, if your order arrives damaged or defective, please contact us immediately.
  • We will work with you to resolve the issue, either by providing a replacement or issuing a full refund, depending on your preference.

Additional Shipping Information:

  • Orders placed during busy periods, such as holidays or sales events, may experience slight delays due to high order volumes.
  • We recommend placing your orders early to avoid any potential delays during these times.
  • If you are ordering multiple products, please note that they may be shipped separately.